Rider Guidelines

Guidelines for the Ola community


To best support our rider community, Ola has put guidelines in place to ensure a positive and safe experience for both drivers and riders.

These guidelines promote a standard of conduct and commitment to maintaining a good culture where our riders are concerned.

As a rider with Ola, it is important to familiarise yourself with these guidelines. They are designed to ensure a positive customer experience for any person using the Ola service.