If you are from a Regulator, Government Authority or a member of the Police Service with an enquiry, please email us at: firstname.lastname@example.org
If you are from the NSW Police force, please use your IASK system to complete your request.
The more information you can provide us, the easier it will be to obtain the information for you. Some valuable information that will assist us to provide what you need includes:
The trip number (CRN)
The vehicle registration number
The drivers, or customer phone number.
Please note: Only official emails will be responded to via this email address.
If you are not from a Regulator or a member of the Police Service or Government Authority, please contact us via this websites ‘help’ tab, in your Ola app or via direct message to: facebook.com/ola.australia/
Complaints will be dealt with in accordance with our complaints handling policy