Driver FAQs

New Applications

The following documents are accepted


  • Australian birth certificate
  • Australian citizenship certificate
  • Australian passport *
  • International passport (with an Australian visa) *

* Passports may be current, or expired within the previous two years, but not cancelled.

You can sign up with an iPhone, Android phone, or from a computer.

Using your preferred mobile number & email account, you can register at:

You can also visit an Ola office or Driver Meet Up, in your city. Check the Ola Driver Facebook page for details:

Document verification will be completed within 24 hours of document submission if all uploaded documents are correct.

You will be notified on completion of verification or receive an email to prompt accurate completion of your application.

Providing an ABN (Australian Business Number) is one of the required documents to sign up as a driver with Ola.

The existing tax law applies and drivers are required to register for GST regardless of their turnover.

To drive with Ola you must register for an ABN and GST.

Current drivers that don’t have an ABN and aren’t registered for GST can easily apply online HERE

You sure can!

Driving with Ola is up to you. You choose your own hours and days. It is completely flexible. Some people use this job as their side hustle to make money on the side. Some drivers make more than $500 just driving weekends.

Australia : Vehicles must not be older than 2010 models. In South Australia, vehicles must be 2011 or older.


Ola takes 15% commission on these fares, but you can earn even more with incentive rewards and peak period pricing

You can use your preferred mechanic for a full vehicle inspection or click HERE to access the service provided through Redbook Inspect.


Your account will be activated as soon as Ola verify all of your documents.

After all your documents are submitted and verified, you will be sent an app download link to your registered email. You can also download the Ola driver app from the App Store or Google Play store:


Ola Drivers

You are paid daily by Ola and will receive payments as a direct deposit into your nominated bank account.

The ‘rewards’ feature is located at the bottom of your driver app screen.

Simply click ‘rewards’ and a new page will open, showing the incentives that are valid for you. The Rewards you have earned can also be tracked here. You can expect to receive your incentive reward payments, within 5 working days after the incentive period has finished.

In Australia, drivers must display an Ola sticker when accepting rides.

To receive an Ola sticker, please add your details to this form to register to have one sent to you.

Ola stickers must be used when your driver app is switched ON, you’re online and accepting rides. You can remove the sticker when you are not driving.

The stickers are reusable. Have the sticker displayed at all times when driving to make your Ola driving experience, an easy one.

Watch how to apply your Ola sticker HERE

Use the Go-To feature to help you earn when you are on the way home or to a specific location to start your day.

You can select the destination that you wish to accept trips towards, twice a day. Once selected you will only receive trips taking you in that direction.

Learn more about Go-To HERE

You can update your mobile number within the driver app by going to:

More > View Profile > Update phone number.

If you have changed mobile numbers & do not have access to your old number, please send us an email at:

You can add a new vehicle and manage all vehicles in your Ola driver app. This will help you seamlessly update details with little fuss.

How to guide HERE

The safety and comfort of the Ola community is extremely important to us. We have strong safety measures in place, including the below:

  1. Your mobile number is masked from customers to ensure your privacy.
  2. Drivers can alert their emergency contacts or call the nearest police control room immediately using the SOS button provided on the app.

See how Ola supports driver safety in the driver app HERE.

You can get reimbursed for a cleaning fee if a rider creates an unfortunate mess in your vehicle. For you to start the cleaning fee reimbursement process with Ola, follow the steps HERE.

When a customer books a ride through their Ola app, we offer the booking to nearby drivers.

As a driver accepts the booking, Ola verifies the customers payment method to ensure the payment will be processed for the trip they have booked.

If the payment verification fails for any reason, the trip will be cancelled.

This entire process occurs within seconds of the driver accepting a trip. If the trip is cancelled due to a payment verification issue, the next available trip will be assigned to the driver.

Driver Support



  • Brisbane (QLD): Monday to Friday from 11am – 4pm. 609 Logan Rd, Greenslopes
  • Melbourne: (VIC): Monday to Friday from 11am – 4pm. 245 Saint Kilda Road, St.Kilda 
  • Adelaide (SA): Monday to Friday from 11am – 4pm. Regus Level 5, 121 King William Street, Adelaide
  • Perth (WA): Tuesday to Friday from 11am – 4pm. Regus Level 2, Building C, 355 Scarborough Beach Rd, Osborne Park
  • Canberra (ACT): Tuesday & Thursday from 9am – 5pm. 490 Northborne Ave, Dickson. (WOTSO)

Look out for our Driver ‘Meet Ups’ in Sydney and Gold Coast. Information about these events can be found on the Ola Driver Facebook page

All Ola offices are closed on Public Holidays.