Health and Safety Policy for COVID-19

Maintaining health and safety to minimise risk of COVID-19

Ola is committed to maintaining the health and safety of our drivers and riders and to provide a safe and quality service to minimise risk of acquiring coronavirus (COVID-19) during this unprecedented time.

As an Ola driver, you are responsible for complying with this policy.

Latest Australian Government advice

The Australian Government is taking steps to reduce the spread of coronavirus including mandatory 14 day self isolation for visiting or returning travellers. You can find out more on the Australian Government Department of Health’s website.

The latest government advice for rideshare drivers is available here.

What should you do

Before starting your shift: 

Assess yourself. Don’t log on to pick up passengers if you are feeling unwell. If you suspect you may have the coronavirus disease (COVID-19), please call the dedicated Aus Health Direct Hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only.

Practice good hygiene

Wash your hands with soap and running water for at least 20 seconds. You should wash your hands during break times as well. For guidance, see WHO’s guidelines on Hand Hygiene.

Keep a sanitisation kit

Make sure you take extra precautions by keeping disinfectant and antiseptic products before heading off. Your sanitisation kit should consist of a hand sanitiser, disinfectant spray, disinfectant wipes, packet of tissues and either dedicated gloves or disposable gloves for disinfecting and wiping down surfaces.

When you’re on the road

Minimise coughs and sneezes

Cover your nose and mouth when coughing or sneezing and use a tissue. Cough or sneeze into your elbow if you don’t have a tissue. You should not be on the road picking up passengers if you are unwell. You are risking yourself and your passengers if you are sick and will create anxiety in your passengers resulting in a complaint against you.

Don’t wear a face mask 

The Australian Department of Health’s advice is that there is no need to wear a face mask if you are well. If you pick a passenger up, having a face mask on may lead your passenger to think that you are sick.

Clean and disinfect regularly

Keep a hand sanitiser with you in the car. Use an alcohol-based hand sanitiser with over 60 per cent alcohol. Regularly clean and disinfect high touch surfaces including door handles, car seats and windows.

When you pick up your passenger

Maintain a social distance

Practice social distancing – shaking hands is not required and make sure you sanitise your hands whenever possible including when you pick up and drop off a passenger. If you are picking up only 1 or 2 passengers, ask your passengers to sit on the back of the car.

Picking up international travellers

If you pick up a passenger from the international airport, you must make sure that your passenger follows Australian Government advice and wear a surgical mask. If they refuse to do so, you should refuse the ride unless and until they do so.

Instructions to your passengers

Your international travellers must take the following precautions:

  • avoid direct contact with you
  • practice good cough/sneeze hygiene
  • dispose of tissues outside of the car
  • use alcohol based hand sanitiser
  • ask them to sit on the back of the car


When your passenger shows signs of being unwell

If your passenger is showing signs or symptoms of being unwell such as coughing, sniffling or sneezing, you should ask the passenger to sit at the back of the car on the passenger side. If you are very concerned (if say, in your conversation with the passenger, they tell you that they have just arrived from overseas), you should make a report to the Health Authorities and you may lodge a complaint with Ola. Making a complaint against the passenger to Ola allows us to investigate the matter and, where appropriate, suspend the passenger from the Ola platform for 14 days. Remember though that simply because a passenger has a cough or cold, it does not mean that the passenger has COVID-19.

After dropping off your passenger

Employ standard cleaning practices

As part of good hygiene practice, you should employ a standard cleaning routine after dropping off your passenger and at the end of each shift. If your passenger was spreading droplets (sneezing, coughing or vomiting), you must clean surfaces with appropriate disinfectant wipes so that the potential spread of infection can be minimised. You should focus on high use areas such as dashboard, steering wheel, seatbelts, window buttons and door handles. Use either disposable gloves or dedicated gloves for cleaning and disinfecting only.