Vehicle maintenance guidelines

Safety is the first priority for drivers and riders, and providing a safe environment for drivers and customers is a priority for Ola.

Unsafe vehicles are a cause of road-related accidents and a failure on the part of drivers to ensure that vehicles have been properly maintained according to the manufacturers standards, puts not only the driver’s safety at risk but that of our customers and the public.

In some jurisdictions (see below), the maintenance of vehicles to the standard specified by the manufacturer of the vehicle is a mandatory requirement.

To ensure this obligation has been met, Ola may request drivers provide copies of their vehicles service and repair records.

NSW

Reg 9(1) Point to Point (Taxis and Hire Vehicles) Regulations 2017 (NSW) Vehicle maintenance

(1) The following standards apply to the maintenance of a vehicle used to provide a passenger service—

  • (a) the vehicle must be regularly and properly maintained so that it meets the requirements referred to in clause 8,
  • (b) maintenance of the vehicle, including any maintenance schedule, is to be consistent with the recommendations of the manufacturer of the vehicle,
  • (c) records must be kept, in a form approved by the Commissioner, of the maintenance and inspections carried out on the vehicle.

(2) Maintenance on, or repairs to, a vehicle used to provide a passenger service must not be carried out unless the person carrying out the maintenance or repairs is the holder of a licence under the Motor Dealers and Repairers Act 2013, or an equivalent authorisation under the law of another State or Territory, to carry out the maintenance or repairs.

VIC

Part 3.2 Commercial Passenger Vehicles Industry Code of Practice, Part 2: Meeting your safety duties (VIC)

  • Ensure vehicles are serviced regularly by a qualified professional
  • Ensure that servicing and repairs are undertaken in line with the manufacturer’s requirements.

WA

Reg 17 Transport (Road Passenger Services) Regulations 2020 (WA) Vehicle maintenance

(1)The following standards apply to the maintenance of a vehicle used to provide a passenger transport service —

  • (a)the vehicle must be regularly and properly maintained so that it meets the requirements referred to in regulation 16(2);
  • (b)the maintenance of the vehicle, including any maintenance schedule, is to be consistent with the recommendations of the manufacturer of the vehicle.

QLD

Reg 224 Transport Operations (Passenger Transport) Regulation 2018 (QLD) Motor vehicles used to provide booked hire services and taxi services:

(1)This section applies to a motor vehicle used to provide a booked hire service or taxi service.

(2)The operator of the booked hire service or taxi service must ensure—

  • (a)the motor vehicle is serviced and maintained to a standard that complies with, or exceeds, the servicing and maintenance program specified by the vehicle’s manufacturer; and
  • (b)a copy of the servicing and maintenance program is kept by the operator; and
  • (c)a written record is made by the operator about each service and maintenance of the vehicle; and
  • (d)the record mentioned in paragraph (c) is kept by the operator for at least 2 years after the record is made.

ACT

Part 1.1(1) Service Standards for Rideshare Vehicles (ACT) The rideshare vehicle licensee of a rideshare service must:

(1) ensure that a rideshare vehicle is maintained, serviced and inspected so it remains roadworthy at all times;

(2) ensure that a rideshare vehicle that does not pass a roadworthy inspection or has safety equipment that is not working, and is deemed to be unsafe is not made available for use as a rideshare vehicle;

NT

Para 6 Ridesharing In-Service Vehicle Maintenance Standards  All equipment that is required to be fitted to a ridesharing vehicle must be fitted in accordance with these standards, the manufacturer’s recommended installation requirements and any applicable road law.