Driver safety commitment policy

1. Safety culture

Ola views safety as a top priority. The safety of drivers, passengers and members of the public are paramount.

Ola is committed to encouraging and maintaining a good safety culture where our drivers are concerned. A good safety culture incorporates the way in which safety is effectively managed with our drivers, and reflects the attitudes, beliefs, perceptions and values that drivers share in relation to safety.

It is critical that drivers take responsibility of their own driving performance. Dangerous or hazardous driving performance has the potential to place passengers and the public at risk. In the event of any breaches of legal and contractual obligations relating to safety by a driver, Ola has implemented a Driver Sanctions and Reactivation Policy under which all drivers who fail to meet our expectations may receive warning notices and ultimately, be subject to sanction.

Moreover, drivers should be aware of occupational violence and aggression (OVA) incidents in which a person is abused, threatened or assaulted in circumstances relating to their work.

These can include:

  • Biting, spitting, scratching, hitting, kicking
  • Pushing, shoving, tripping, grabbing
  • Throwing objects
  • Verbal threats or abuse
  • Threatening someone with an object or weapon
  • Armed robbery
  • Sexual harassment and assault
  • Online harassment, threats or abuse
  • Assault with a weapon

Ola’s training program includes recommendations with respect to what drivers should or should not do in the event of OVA incidents.

2. Safety Objectives

Ola aims to achieve this goal via:

  • Active involvement and commitment with drivers by Ola Australia representatives.
  • Consultation and communication with drivers on safety issues.
  • Ongoing identification and control of hazards including physical and security threats.
  • Development and implementation of procedures for all activities that pose a risk.
  • Ongoing assessment of drivers’ fitness and authority for active service.
  • Provision of all necessary information and training.
  • Investigation and reporting of all accidents and dangerous incidents.
  • Provision of emergency procedures.

The organisation’s Safety Management System (SMS) is the primary mechanism for implementing and monitoring these activities.

3. Responsibilities

Drivers are responsible for operating and maintaining their rideshare vehicles in a manner that ensures the safety of the drivers, passengers and pedestrians, which abides with the legislative requirements of the driver’s state of operations and Ola Australia’s SMS requirements.

  • Ensure the care, safety and comfort of customers.
  • Ensure safe pickup and drop off of passengers at all times.
  • Drive the vehicle economically and carefully in accordance with relevant road laws and policies.
  • Report all notifiable occurrences using the incidents form. Notifiable occurrences include the following:
    • an accident or incident that results in an injury that is treated by an ambulance officer or results in the injured person being treated at a hospital,
    • a collision involving a vehicle being used for a passenger service that results in damage to the vehicle that is sufficient to prevent the completion of the journey in that vehicle,
    • a mechanical or other fault in a vehicle being used for a passenger service that is sufficient to prevent the completion of the journey in that vehicle,
    • an incident involving a driver, passenger or intended passenger of a vehicle being used for a passenger service and that results in a complaint to the police containing allegations of sexual assault, indecent exposure, actual assault or physical threats or other intimidation,
    • an incident involving the conduct of a driver while driving a vehicle being used for a passenger service that results in the driver being charged with a major offence within the meaning of the Road Transport Act 2013.
  • Accurately complete all necessary recording procedures ie daily journals, time records, customer loading data, fuel and charter records.
  • Complete vehicle pre-departure checks.
  • Maintain the vehicle in a clean condition.
  • Not drive or attempt to drive under the influence of Drugs or Alcohol. A maximum Blood Alcohol Limit of 0.02 applies to rideshare drivers.
  • Report any matters relevant to the currency of your driver’s licence, insurance or driver authority to Ola Australia (including traffic offences and criminal charges) by this CONTACT form
  • Not drive or attempt to drive if there are any health or other issues that may affect your fitness to drive.
  • Participate in training as required.