Unaccompanied Minors Policy

Purpose
The purpose of this policy is to set out the rules and restrictions in relation to the use of the Ola platform and the transport services booked through the Ola platform by or for minors.

Customers
Ola strictly prohibits children under the age of 18 to use its rideshare platform unless accompanied by an adult.

Persons under the age of 18 are prohibited from holding an Ola account. If Ola becomes aware of an account being held by a person under the age of 18, the account will be immediately suspended.

Customers must not book rides for children under 18 years of age unless they are accompanied by an adult for the entire duration of the trip.

Drivers
Drivers are prohibited from picking up customers/persons under the age of 18 unless accompanied by an adult for the entire duration of the trip.

If the driver suspects that a passenger is or may be under the age of 18, the driver must request to see identification from the passenger to satisfy himself/herself that they are over 18 years of age prior to commencing the trip.

Drivers must not allow parents/adults to put children or any persons under 18 years of age in the vehicle unless accompanied by an adult. The driver has the right to refuse the ride on these grounds.

Further information
If you have any questions or comments regarding anything in this document or if you require further information, you can email us at legal.au@olacabs.com