Festive advice for a compliant season

Compliance is another one of those areas (like safety) that requires careful attention from drivers to not only comply with the local laws and rules but also to provide a safer passenger service. Moving into the festive season, it is imperative that you ensure your vehicle is road ready and compliant with local laws and requirements. Some areas of concern to keep in mind include:

  • Your driver reporting obligations – if you are involved in an accident you must report this to us. Find out more about our driver competency and reporting requirements here.
  • Ola sticker requirement – find out more information here.
  • Vehicle maintenance – ensure vehicles are serviced, roadworthy and free from any problems – find out more information here.
  • COVID obligations – masks, QR codes, social distancing, cleaning requirements etc. – find out more about the requirements of your specific state here.
  • Vehicle cleaning requirements – this is specific to Victorian drivers and is a mandatory requirement that stipulates you must keep records – more information here.
  • Vaccination requirements – some states require drivers to be vaccinated to provide passenger services. The responsibility to keep and produce records of vaccination are on the vehicle owner/driver and must be presented to the relevant inspecting authority if requested.

This list is by no means exhaustive. In addition to that list, we also think that you could benefit from keeping the below safety points in mind as we enter the festive season:

  • Driver alcohol and drug requirements – Ola has a zero tolerance policy and will not accept this type of behaviour – more information here
  • Driver fatigue levels – be aware of how tired you are and how long you have been driving for on a shift. Do you need to take a break? Did you complete the fatigue assessment checklist before you started? Find out more information about driver fatigue requirements for ANZ here (except WA), and for WA here.
  • Do you know how to manage a difficult driver? What would you do if you were faced with one? Be prepared with our tips for managing difficult passengers.
  • Do you know what to do if a customer leaves a belonging in your vehicle? Provide a better customer experience and know exactly what to do to help them out. Find out more here.
  • Don’t accept rides from children under 18 years of age. Even if it is for an adult booking a ride for their child – it is against our travelling with children policy.
  • Do you know what is expected of you as a driver? Familiarise yourself with what is expected from you in terms of behaviour with our driver behaviour guidelines.

For more information please visit our website and get acquainted with our driver guidelines

We know it’s a lot to take in but most of it are things you already do. We’re here to just politely  remind you of your obligations and offer advice for the safest experience. We’re just as excited about this season as you are and we can’t wait to see everyone out having a good time again. 

Take care and stay safe!
Ola team


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